PAYMENTS & RETURNS


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Mode of Payments

We accept payments made via PayPal for all online purchases. For purchases made at our office, we currently only accept cash.

 

Return & Exchange Policy

Petkaboo is more than happy to exchange or refund any unsuitable garments (except sale items) within 14 days, provided they are in its original and resalable condition with the original receipt or other proof of purchase. Kindly send us an email at shop@petkaboo.sg or file a request via our contact form and we will get back to you as soon as we can.

 

Return and exchanges will only be done for item(s) purchased directly from us at our office or via petkaboo.sg with its tag intact, unworn, unwashed, unaltered and undamaged with original packaging. Requests for exchanges of articles which do not meet all mentioned conditions will be duly declined.

 

Please take note that all relevant postage costs involved will be fully borne by pawrents. Pawrents are highly recommended to mail the item via a mode of delivery that allows tracking. Petkaboo will not proceed on with the return if the parcel does not reach us and are not liable for loss mails sent via normal mail. All exchanges will be send back to pawrents via courier service only. Please prepare between SGD $7 to SGD $30 (depending on the size of your package) to be paid directly to the courier delivery personnel upon delivery of the item. Alternative, you can also arrange an appointment with us to make the exchange at our office.

 

Exchanges can only be made once. Sale items are non-refundable & non-exchangeable.

 

In the event that we are unable to provide a replacement, customers may choose to exchange to another equivalent value item or a full refund of the item will be given.

 

If you request for a refund, the purchase price (excluding shipping fee) will be refunded to you using the original payment method.

 

Defective / Incorrect Items Return

We apologise if we had sent you a defective / incorrect item(s). Petkaboo will reimburse postage incurred for defected / incorrect item(s) sent to you. Alternative, you can also arrange an appointment with us to make the exchange at our office.

 

Do note that there may be a 2-3cm difference in our given measurements and such variance will not be considered as a defect reason for exchange.

 

For defective item received, please drop us an email at shop@petkaboo.sg with a snapshot of the defective area/s prior to mailing the item back to confirm that the item has a defect and that the defect is in no way part of the intended design.

 

In the event that we are unable to provide a replacement, pawrents may choose to exchange to another equivalent value item or a full refund of the item will be given.

 

If you request for a refund, the purchase price (excluding shipping fee) will be refunded to you using the original payment method.