SHIPPING & DELIVERY


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Modes of Delivery

All parcels of Petkaboo are dispatched via SingPost & our engaged courier companies. We promise to dispatch your parcel to your selected service provider within 3 working days* once payment is verified.

 

Petkaboo_Shipping_Delivery

 

1. Standard Mail

The cost for standard mail is at a flat rate of SGD $1.50. Parcels usually take 3-7 working days* to reach you after it has been processed for delivery. However, the parcels may be delayed due to unforeseen circumstances, such as festive seasons or human error and may take longer than the stipulated time period. We seek for your kind understanding that these causes of delays are beyond our control. As tracking is not available for this mode of postage, Petkaboo will not be responsible for any lost parcels. Registered Mail and Courier Service are highly recommended.

 

2. Registered Mail

The cost for Registered Mail is at a flat rate of SGD $3.50. Your tracking number will be sent to you once your order has been processed and shipped. Parcels usually take 3-4 working days* to reach you after it has been processed for delivery. However, the parcels may be delayed due to unforeseen circumstances, such as festive seasons or human error and may take longer than the stipulated time period. We seek for your kind understanding that these causes of delays are beyond our control.

 

3. Courier Service

The cost for Courier Service is at a flat rate of SGD $6.50. Parcels usually take 2-3 working days* to reach you after it has been processed for delivery. However, the parcels may be delayed due to unforeseen circumstances, such as festive seasons or human error and may take longer than the stipulated time period. We seek for your kind understanding that these causes of delays are beyond our control. Please take note that there will be an additional charge for re-delivery should nobody be present to receive the package. Please state clearly your preferred time of delivery and provide your contact number under the address selected upon checkout in order for the courier company to contact you regarding delivery arrangements or in case of any unforeseen circumstances.

 

4. Self-Collection

Self-Collection is available at our office strictly by appointments only.

 

5. Waiver of Delivery Charges

Enjoy FREE Standard Mail with min SGD $35 purchased & Registered Mail with min SGD $65 purchased.

 

*Working days refer to Monday – Friday only (excluding public holidays).